Terms and Conditions

About Us:

The Cutout Company Fionn Simpson and Paul Swattridge operating as an ordinary partnership.

The Cutout Company
17, Sherbuttgate drive
YO42 2EJ

Tel: 01263 833092

Email: info@thecutoutcompany.com

Office Hours 9.00 – 6.00 Mon-Sat (UK time)

The Web Site:
This web site is owned and operated by The Cutout Company. Any reference made to ‘us’, ‘we’ and ‘our’ will refer to The Cutout Company. References to ‘you’ or ‘your’ will refer to the reader or customer.

Payment: At the beginning of a project we will send a detailed quote, no work will commence until the quote has been approved and no charges will be added to the final price without the customers’ prior consent. Each stage of the project will require a deposit (details will be given fully in the quote). Work will not begin until this payment has cleared. On completion of work we require payment within 30 days of date of invoice. Payments can be made by U.K cheque, Bank transfer, BACS payment, Paypal or cash. Orders can be made over the phone, by email or post. The bespoke nature of our product and services means that prices can alter throughout the course of a project. If any changes to the brief are made that will alter the overall cost we will inform the customer and await approval of these changes before continuing with the work. We cannot take responsibility for any customs or import duties levied by countries outside of the UK.

Delivery: When your order has been approved and completed we will inform you of the estimated date of arrival for masks or start date for application will be given. We use royal mail for standard delivery options within the U.K. Any deliveries made outside of the U.K may be subject to specific customs regulations of the destination country. There may also be extra duty and tax charged by these countries. Your local customs office or on-line service will be able to give you details.

On site application: Any decoration work carried out by The Cutout Company will be subject to UK health and safety laws. If a site is deemed to be unsafe for any reason we reserve the right to refuse to work there. If a date for site work is changed by the client The Cutout Company cannot gurantee availability.

Lost goods: If your order does not arrive within 15 days after the estimated arrival date (we will send you this on completion of your order) within the UK and 30 days outside of the UK we will replace the goods. Replacing the order before this time period has lapsed is at our discretion.

Copyright: All designs created by The Cutout Company remain the property of The Cutout Company and subject to UK copyright law unless otherwise stated. Any reproduction of our designs or products is strictly prohibited without written consent from The Cutout Company. If you feel that we have infringed your copyright in any way please contact us, we will never knowingly copy anyone’s work without permission.

External links: We have included links to other websites in our links page. We cannot take responsibility for the content of these sites or the service they provide. Although we recommend the perusal of all as we have found them helpful in the past you must use them at your own discretion. Any views or working practices stated on these websites cannot be taken as those of The Cutout Company.

Refunds: If you receive damaged or faulty goods from us, we will replace the items free of charge or issue a full refund of cutting and p&p costs, upon our receipt of the items - if we can confirm that the product was damaged before it reached the customer. Please return goods in original packaging or packaging that closely resembles packaging so that we can investigate the cause of the damage and prevent further incidents. If you wish to return your purchase for any other please contact us to discuss entitlements.

Changes to terms and conditions: The Cutout Company reserve the right to make changes to terms and conditions at any time, please visit this page periodically to keep up to date with our changes. If you would like to receive updates by e-mail please contact us.